Instant Help

Honest Lotto System
INSTANT HELP & EMAIL-ME PAGE

Before you email me, please look through this Instant Help page. Most of the answers you need are here. Look them up here or in the FAQ first! You'll get your answer quicker that way.

And please don't write me a letter by post, except if you order by mail. I use email solely and will not respond by post.

PAYMENT
» I don't have a credit card--how can I pay you?
» Do you take other forms of payment?

ANSWER ME!
» Ken, why don't you answer! I've already emailed you x times.
» I'm getting your LOTTO-TIPS newsletter, so you must be able to get my emails!

DELIVERY
» Ken, I haven't received your product yet.
» I'm an AOL user, and I haven't got your product yet.
» I've lost my file and download information.
.
PDF PROBLEMS
» Ken, my PDF file won't open. Or I've lost it in my computer.
» I get a message: "This file is damaged"
» Why do you use PDF anyway! Why not give me a hardcopy book?
.
PROBLEMS WITH THE POST
» I sent a check/postal note by mail x weeks ago and got nothing yet.
» I sent my cash by registered mail but I haven't heard from you.
» Can I send a personal check?
.
NEWSLETTER/ MAILING LIST
» Please remove me from your mailing list.
» How can I send you my new email address for the newsletter?
.
THE HONEST LOTTO SYSTEM
» Ken, will your Honest Lotto System work in my country?
» Can I play Keno, or 3 or 4 ball games with your system?
» Do you give trial copies of your system so I can try it out first?
.
CUSTOM PROFILES
» Can you send my Custom Profile to me as an attachment?
» Can you check my Custom Profile numbers?
.
PLAYING
» Can you check I've done my numbers right?
» Why are you selling your system when you could be making money from it?
» I've played your system for weeks/months and not won a cent!
.
REFUNDS
» Ken, what's your policy on giving a refund?

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>> PAYMENT

Q. I don't have a credit card--how can I pay you?
A. A lot of buyers don't use credit cards and prefer to pay in other ways. I accept PayPal, Credit Card, online check, bank check, traveler's check, money order, postal note or cash. You can find alternative ways at the order page - just go to the order link at: http://www.honestlotto.com

Q. Do you take other forms of payment?
A. Yes, lots. I accept PayPal, Credit Card, online check, bank check, traveler's check, money order, postal note or cash. Just go to the order link at: http://www.honestlotto.com

>> ANSWER ME!
Q. Ken, why don't you answer my email! I've already emailed you x times...
A. This is a big problem for some people--and me because I answer EVERY email I receive. When my reply is not received, most people get upset, thinking I'm ignoring them. I'm not, of course. If you haven't received your information it is because many email hosts often have legitimate email or attachments blocked through their anti-spam filters. There are two answers:

1. Check that you have your email permissions set to accept email from me. Make sure you have put the following email addresses on your "whitelist", "accepted email" or "friends" list so that your host is not blocking email from me. Note: Remember to remove the second @ :
kensilver@@xtra.co.nz
kensilverpublishing@@yahoo.com (don't email me here - it's just a reserve address I send from when all else fails)

When you have checked that, reply with your payment or question details through the email address at the bottom of this page, and I can then try sending your information to you again.

2. If you have a choice, don't use free or web-based email hosts like Hotmail, Yahoo!, MSN and particularly AOL. These have the most stringent spam filters available, and they even filter out my newsletters that you've signed up for! It could be because the word "lotto" appears a few times in the email and they mistook the message for spam. If you HAVE to use these email programs, then follow all the steps in (1) and also look through your deleted folder. You'll often find my reply sitting there. If not, complain to your host.

Q. I'm getting your LOTTO-TIPS newsletter, so you must be able to get my emails!
A. Many people wonder why they're getting the LOTTO-TIPS newsletter but not my emails with their information. That's because the newsletter emails come from a different internet provider. Because of the crazy spam situation these days, one host is often blocked and the other not. For that reason I send other replies out through different hosts too, in order to try and get them through for you.

>> DELIVERY
One of the main reasons people email me is that they haven't have received their product. The real problem why they haven't got the product is answered below. So keep reading:

Q. Ken, I haven't received your product online yet. I ordered it x hours/ days ago, and I'm waiting still. Where is it?
A. The most likely reason is that you didn't see the link on the payment page after you filled in your credit card details. It will say something like: "Please click here to continue your order." All is not lost...email me below and I'll check your payment has gone through, then send your information to you.

Or... Your internet host (these are the companies like AOL, Yahoo, MSN and Hotmail which handle your email account), have BLOCKED the information getting back to you. Why? It could be because the word "lotto" appears a few times in the email and they mistook the message for spam. It's very annoying for both of us. So here's what you should do about it before emailing me:

1) Make sure that you have your email program permissions set to accept email from me. It varies from host to host... some call it a "whitelist" or "friends" or "safe list" or "accepted email."

2) You need to do the permissions on your computer as well as through your host so that your email program is not stopping it. Check your "Blocked email" or "Deleted" folders and see that my email address is not there.

3) These are the addresses you need to set to accept.
Note: Remember to remove the second @ :
kensilver@@xtra.co.nz
kensilverpublishing@@yahoo.com (don't email me here - it's just a reserve address I send from when all else fails)

4) Then email me through my email address located at the bottom of this page. Send as much information about your purchase as you can. While I have a record of everyone, I also have several payments areas to search. To look up each one takes a lot of time. The more you can tell me... dates, product you bought, payment method etc, the better.

Q. I'm an AOL user, and I haven't got your product yet.
A. You need to check your "Mail and Spam Controls" menu in your email section to allow mail from these addresses. Note: Remember to remove the second @ in these disguised addresses:
kensilver@@xtra.co.nz
kensilverpublishing@@yahoo.com (don't email me here - it's just a reserve address I send from when all else fails)

Then email me and I'll get your access instructions or file sent to you.

Q. I've lost my file and download information.
A. Email me through my email address at the bottom of this page with your email receipt details. If you do not have those - if your hard drive information crashed, as often happens - give me as much information as you can... your date of purchase, whether you bought through ClickBank or the alternate link, and WHAT you bought! I have many products, so tell me as much as you remember.

>> PDF PROBLEMS

Q. Ken, my PDF file won't open. Or I've lost it in my computer. Why do you use such complicated things anyway!
A. I agree. It's not simple to start with if you're a newbie. But the PDF file is best overall for quality and ease of printing. And it can be opened with a Mac too, unlike those clumsy .EXE files which some email hosts block completely.

1. Go here to get your questions answered by me about a PDF problem: http://www.honestlotto.com/pdfanswers.htm.

2. And if your problem is not solved there, try Adobe's Help pages:
http://www.adobe.com/support/products/acrreader.html

Q. When I tried to open your PDF file, I got a message like "This file is damaged and not a PDF file..."
A. That simply means you've tried opening it through your web browser. Try opening Acrobat Reader and then opening the file through the top menu: FILE > OPEN

Q. Why do you use PDF anyway! Why not sell it as a hardcopy book?
A. The Honest Lotto System is only available as a digital PDF file. PDF is short for Portable Document File from Adobe (www.adobe.com). This online method means you get the manual almost instantly. It is a great way to view the Honest Lotto System manual either onscreen through the free Acrobat Reader, or you can print it out as a top quality book. Get the free Acrobat Reader here:
http://www.adobe.com/products/acrobat/readstep2.html
Once you have Reader installed you don't have to do anything else. Just click on your PDF file and it will open automatically for you.

>> PROBLEMS WITH THE POST

Q. I sent a check/postal note by mail x weeks ago and haven't heard from you.
A. I don't accept checks, postal notes, bank checks or money orders any longer. Ususally I'll send it back to you, and this may account for the delay.

Q. I sent my cash by registered mail but I haven't heard from you.
A. You didn't put your email address in with your payment. Email me from the link at the bottom of this page and tell me as much as you can about your payment.. when you sent it, the amount, what you ordered, and give your name and address in the email.

OR...
Your email address wasn't written too clearly, and I sent the access directions off mistakenly to someone else. Bonus for them! So if you think your access email should have arrived by now, email me with the details of your payment. I will track it down and send it again.

OR...
Some mail takes a while, maybe longer than the 5-7 days that is normal. Some mail hasn't turned up for 2 weeks or more. Don't ask me why some postal services are faster than others. So just be patient... your mail will eventually get here.

Q. Can I send a personal check as payment?
A. Sorry, my bank won't accept these. It needs to be cash in US dollars, and I recommend you register your mail as security. I don't accept checks, postal notes, bank checks or money orders any longer.

>> NEWSLETTER/ MAILING LIST

Q. Ken, please remove me from your mailing list.
A. OK. But you will miss out on all my future offerings and discounts... but it's your decision. Because you signed up through my Millionaire Test or newsletter, you need to remove yourself from my mailing list - it is a precaution to ensure you are the owner of your email address. Just go to the bottom of the newsletter you received and follow the instructions to unsubscribe.

Q. How can I send you my new email address for the newsletter?
A. You have to do it yourself, as a security precaution against someone else pretending they're you. Just do these quick two steps:

1) Remove yourself from the bottom of your old newsletter with a simple click on the "remove" link there.

1) Sign up again at: www.honestlotto.com. Use the 'Millionaire Test' box.

>> THE HONEST LOTTO SYSTEM

Q. Ken, will your Honest Lotto System work in my country?
A. The Honest Lotto System will work with practically all lotto games round the world that have 5 or 6 balls and up to 69 numbers. It will work with 7 ball games too, like the Canadian Super 7. If you need Profile numbers or information for a Lotto game not included in your manual, go here:
http://www.honestlotto.com/numbers.htm

Q. Can I play Keno, or 3 or 4 ball games, with your system?
A. No, sorry. I just haven't had enough time to research these games. They can be played with my system... but I just haven't had time to crunch the numbers.

Q. Do you give trial copies of your system so I can try it out first?
A. No, sorry. Quite a few people write and ask me to prove the success of my Honest Lotto System by sending them a free copy or allowing them to profit-share (if they win, they promise to send me half their winnings. Right!)
Some people are concerned that my system is going to be the same losing program as all the rest out there. Well, that's not true. Hundreds of players are winning already with my system. If you want proof, so just read the dozens of growing win testimonials. Take a look at http://www.honestlotto.com/lotto/link/testimonial.htm to see the remarkable wins using the system. Anything of any value never comes free, anywhere. You won't lose by investing the small purchase price to buy the system.

>> CUSTOM PROFILES

Q. Can you send my Custom Profile to me as an attachment?
A. Your Profiles have to be downloaded from the special access webpage you were sent to after you paid. If you have problems downloading, try waiting a few hours before trying again. I'll certainly send your Profile manually if you have tried several times and it hasn't worked.

Q. Can you check that I've done my Custom Profile numbers right?
A. Yes, see the next answer...

>> PLAYING

Can you check that I've done my numbers right? (Buyers only)
Sure. Please answer these details so I can check you have
the correct playing strategy.

1) What game did you use the system with? (Area/state)
2) How many lines of the system did you use in each game?
3) How many times a month did you play?
4) What win amounts have you had so far?
5) I need to check your Profile numbers are correct. Simply include the top line only of each of the 3 Profiles you are using.
6) Email it here.

Q. Why are you selling your system when you could be making money from it?
A. I'm using my own system as well as selling it to recover some of my playing costs. Just remember that all through my website I tell you that NO-ONE can win lotto, not even me. All I do is give you a fighting chance, which has turned out to have a very good success rate. Just see the testimonial page: www.honestlotto.com/lotto/link/testimonial.htm

Q. I've played your system for weeks/months and not won a cent!
A. A bell should have gone off inside your head by now. Maybe it's because:
(a) you didn't follow the Honest Lotto System guidelines of playing to win. That means playing more lines. The more you play the better your chances. Many people play up to 5 lines a game and wonder why they're not getting anywhere. Read my manual again to find out what you should be doing.
(b) You filled out your Profile wrongly. I will help you. Email me and send these following details, and I'll check your numbers for you:

1) What game did you use the system with? (Area/state)
2) How many lines of the Honest Lotto System did you use in each game?
3) How many times a month did you play?
4) What win amounts have you had so far?
5) I need to check your Profile numbers are correct. Simply send the top line only of each of the 3 Profiles you are using or have chosen.
6) Email it here.

I've found that everyone who uses the Honest Lotto System correctly will win some amount - however small - at some stage within the guarantee period. This means the Honest Lotto System is working and it only remains to be patient and play according to the manual while you wait for a major win.

>> REFUNDS

Q. Ken, what's your policy on giving a refund for the Honest Lotto System?
A. If you're not getting the results you want from my system, do you really want your money back? Wouldn't you really prefer to Win Big? After all, that's what you bought my Honest Lotto System to do, surely. Sure, I will promptly give your money back according to my guarantee conditions, no problem there.
But better than that--first I would like to help you into a win situation. So email me with these following details, and I'll check your numbers for you. I'll also look at why you're not winning and how I can help you:

1) What game did you use the system with? (Area/state)
2) How many lines of the Honest Lotto System did you use in each game?
3) How many times a month did you play?
4) What win amounts have you had so far?
5) I need to check your Profile numbers are correct. Simply send the top line only of each of the 3 Profiles you are using or have chosen.
6) Email it here.

Here's some more questions people ask about refunds:

- I didn't win your 80% percentage so I want my money back.
You may not win as much as me...though some have won more. Do you pay out $60 each week or use all the lines in your Honest Lotto System like I do? Most people don't, and wonder why they don't get my own success rate.

- Your system wasn't what I expected.
I don't know of any product that is more standard than a lotto system. Realize that you're going to have to put down a few numbers in a sequence--and my Honest Lotto System is easier to work out than many systems I've heard about. But if you have problems working out the numbers, you can buy my Custom Profiles done for you with your own special numbers.

- I haven't received it /can't download it, so I want my money back.
If you haven't received it, then my apologies for this complex business we call the internet. It can be confusing. I spent hours each week tweaking and fiddling to make your access experience the easiest it can possibly be. I give great support. No-one has yet failed in many thousands of downloads to acquire my system. It may take a couple of messages, but in the end even the most fresh newbie will get it.

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BEFORE YOU EMAIL ME...

1. If you're replying, put all of the original email text in your message. Press "Reply" on your email program and your email will then usually include the original message. That will save a lot of bother all round because it saves me having to look up all your separate replies if you emailed me before.

2. Don't leave the subject line blank. If you can't think of anything relevant, just put the words "Lotto question" in there. I won't open email with a blank subject line.

3. Stay cool. Remember almost all problems are caused by your computer and your internet hosts - not me. I'm just a friendly guy who wants to help you.

OK - EMAIL ME NOW!
If you're sure your question hasn't been answered above, you can email me personally!

Here's how:

To stop spam engines picking up this email address, I've disguised it. So you need to replace "AT" with @ in the following email address - or else your mail won't get to me. Don't leave any spaces in the address:

kensilver "AT" xtra.co.nz

That wasn't so hard, was it? I'm looking forward to hearing from you!

Your winning partner,

Ken Silver
Author "Honest Lotto System" since 1991